L2Raid

How to protect your account?
There are several ways of breaking character, let's look at hacking techniques and protection:

Password with the help of special programs (to start the selection, the attacker must know your username and have a lot of free time).
Security: never give out your login! Remember that your login is the first obstacle in the way of the cracker! The login must be as complicated (example: 354b5xg676n) and in any case do not make it look like nick!
So do not forget about password complexity. Even knowing your username, the attacker will need more than one month, to choose really a strong password. Remember that the password must be at least 10 characters, including both letters and numbers (example: 6jbqw45y7m). The more characters, the less chance of hacking!
With a larger quantity of characters to guess the password will have a few years.
the Hack of a character through computer spy/virus (for this kind of hacking, an attacker, you need to install on your computer a special program that writes and sends the passwords).
Security: In this case harder to defend, because such programmes can be streamed over the Internet, files, installed, friends. But harder doesn't mean impossible! And here we come to the aid of all sorts of antivirus programs. The purpose of these programs, to track all the malicious files and delete them.
(recommended antivirus software: Kaspersky Internet Security; NOD32; Dr. Web; Norton Internet Security).
Try not to open emails from strangers and not to go to unfamiliar web sites.
the Hack of a character through network file sharing (such networks are Matrix, emule, ftp, etc. the point is that you open the cracker access to your files, completely forgetting about stored passwords in them). Security: if possible do not use such programs, but if they did, we always keep an eye open for shared files. (most often passwords are stored on the desktop, in the folder the games are saved in trading bots). When transmitting the familiar trading bot, you automatically give your character!
Hacking, but rather just stealing, your character's friends/friends (in this case refers to a transmission of the character second person for buffs, leveling, bargaining, etc). Security: Anyone do not let your characters! Do not enter passwords when extraneous people! As little as possible to change the character, ideally only for his play, from beginning to end.
Subject to compliance with these rules, you will protect your account from hacking and save yourself from many problems.

I was deceived.

We sincerely regret, hope that this sad case has become a lesson in the future you will be more attentive and careful.
Do you have screenshots proving a hoax?
Chance of returning things is not great, but we can punish your abuser. To apply, you should describe this case in the forum, under "divorce on the character/gear" and attach the evidence (screenshots).
Exception: transfer of things to the enjoyment of other players (trying to swing, give with PC for storage, etc.) - in such cases, the transfer is considered a gift.

I was deceived in the transaction.

Administration is not responsible for transactions conducted without the participation of the Trustee. We sincerely regret, hoping that this sad case has become a lesson in the future you will not neglect the services of a Trustee.
When choosing a Trustee, do not forget to verify its authenticity. To do this you need to compare the spelling with nick a list of trusted persons, and look at the color. Trustees nick green color!
Do you have screenshots proving the deception?
To return a character or make a Deposit, but we can punish the cheater. To apply, you should describe this case in the forum, under "divorce on the character/gear" and attach the evidence (screenshots).

I forgot(and) password.

Complete the form "Password Recovery" enter the account and e-mail (specified at registration of the account or during the transaction).
A letter with a password from the game and website, will be sent to you within 5 minutes.
I pointed you to(a) fictional e-mail. You broke the rules of registration/purchase of the account!
Attention! The chance of recovering the password depends on incoming IP on the account. When frequently changing IP (last 4 days) or trips from the club - the chance of recovery approaches zero.
To apply for password recovery, you should refer to the section "Technical support" forum on the server and make a request about resetting your password, putting in all the necessary data.

My account hacked.

Try ASAP to change your password from game and on the website. (when you change the password by an attacker, they should ask support to ban the character, with the reason "suspected hacking").
In the case of password recovery, check for the existence of all things. If discovered the theft, see "Technical support" on the forum servers by creating a topic in appropriate section.
Don't forget to include your username, the server, the time of the burglary, and other critical data!
The timing of the reversal of the character 5-20 days (depending on complexity and number of applications).
The attackers and those who helped them will be punished!

For which he gave me ban chat?!

Before you blame all the sins of the administration, read server rules.
There is a possibility to determine the reasons for the term of the ban chat:
1000 минут - sending messages to a script/macro [point of the rules 3.5]
800 минут - Mat [point of the rules 3.6]
600 минут - insults, veiled mate [point of the rules 3.6; 3.7; 3.8]
400 минут - flood warning in the case of using a script/macro to send messages [point of the rules 3.4; 3.5]